Many people don’t realise that PC’s, Macs and mobile devices can work happily together. Frustration starts when in-house IT departments or PC support companies get in the way of developments due to their own lack of understanding or maybe just the fear of change. Managing and implementing change is not the same as support. Grafx have a staged approach starting with a review and finishing with user training to ensure all staff are on board!
Administering, monitoring, supporting and keeping track of multiple devices can be seen as something too complex or possibly too expensive for a third party supplier to manage. The truth is our managed services solution is built around this information. Our software provides real time reporting that also allows our technical staff to be more effective and resolve problems more quickly. Third party proactivity is only possible with well administered IT.