Too often we find companies relying on a member of staff who enjoys home computing to provide support for others, fix problems when they arise and also make business critical IT decisions on the companies behalf. A reactive approach such as this leads to problems being ‘patched up’ rather than investigating the root source of the issue. This leads to problems reoccuring, impacting on workflow and putting the company at risk of data loss. Grafx Managed IT Services allow an organisation to administer what they have, build a foundation for the future and provide professional IT support to users.
Keeping track of computer assets, software versions and user details can be a problem for any company. The finance director, departmental managers, IT managers and users alike all need access to information relating to IT: age of computers for depreciation, specification and replacement value for insurance, log in details, access privileges and passwords… it is easy to lose administrative control. Managed IT Services ensure there is one point of contact for all IT related administration and questions.