Advice

Grafx are happy to offer free advice to our customers and anyone thinking of choosing
Apple for the first time.

Advice takes the form of listening to your requirements, noting what hardware and
operating systems you currently own and
making a recommendation on what hardware
and software you would require to achieve
your goal.

We can even advise on the most appropriate training courses for you to learn your new skills.

● What Mac should I buy?

● How much RAM will I need?

● How can I keep my Data safe & secure?

● What software can I use to edit Photographs?

● Will my PC documents open on a Mac?

● What do I need to sync my phone?

Support

Grafx will always be there for you when things go wrong, or you want to have your new Apple hardware set up and installed.

As you would expect there is a charge for these services. We can visit your home to solve any problems, or you are welcome to bring your hardware into our shop for the support team to help, either way we want to make sure you are supported every step of the way.

Pre arranged training sessions can be a good way of broadening your knowledge, allowing you to rely on our support team for just the really complicated stuff.

Problems can be reported via the Grafx Web Helpdesk, email or telephone. Our support team will take the details of your problem and a support team member will contact you in a timely manner to work on a solution.

Via our Grafx Remote Support, we can take control of your Mac to fix
any software related issues, saving you an unnecessary trip to town.

Please contact us to discuss your requirements.

Support Rates

Support is charged at a rate of 80p per minute, and covers remote support, telephone support, onsite visits, as well as Grafx one2one training sessions.

For onsite visits and delivery / installations, please call with your address details, for an accurate cost of travel.

To request online support, please call us or use the link below to give the details of your problem.

All prices above are inclusive of VAT