Before you book in your repair, please be aware your data maybe erased or lost when in for service. We cannot guarantee against data lost and strongly recommend you BACK UP ALL YOUR DATA before sending in your machine. For a handy guide on how to back up your OS X files, follow the link below.

http://docs.info.apple.com/article.html?artnum=106941

If you would like us to do this for you, we can provide a backing up service for a standard charge of £45 (inc VAT).

Similarly, if you are submitting an iPod for repair, please ensure you have a copy of all your music, photos and all other files stored elsewhere.